Shipping Policy

Shipping Policy

1. Overview

This Shipping Policy explains how orders placed with COA Research and Manufacturing Limited Company are processed, shipped, and delivered.

We aim to ensure that all orders are carefully packaged and shipped in accordance with safety standards required for herbal medicinal products.

Shipping procedures may vary depending on whether the order is delivered within Ghana or internationally.

2. Order Processing Time

All orders are processed after payment confirmation.

Typical processing times are:

  • 1–2 business days for Ghana orders
  • 2–3 business days for international export orders

International orders may require additional time for:

  • export documentation
  • packaging for international transit
  • courier scheduling

Orders are not processed on weekends or public holidays.

3. Shipping Within Ghana

Domestic orders within Ghana are shipped using reliable local courier services or arranged delivery methods.

Estimated Delivery Time

  • 1 – 3 business days depending on the destination within Ghana.

Shipping Fees

Shipping fees for local deliveries may vary depending on:

  • delivery location
  • courier service used
  • order quantity

Shipping charges (if applicable) will be communicated during the order process.

4. International Shipping

We ship international orders using trusted courier services such as:

  • DHL Express
  • EMS (Express Mail Service)

These courier providers ensure secure delivery and provide tracking for shipments.

Minimum Order Requirement

For international orders, the minimum order quantity is five (5) bottles per product.

5. International Pricing and Shipping Costs

International product pricing includes the following services:

  • International courier shipping via DHL or EMS
  • Export documentation and processing
  • Special packaging for international shipping
  • Courier handling and insurance

Because shipping costs are already included in international pricing, customers are not charged separately for EMS shipping during checkout.

6. Estimated International Delivery Time

Typical delivery time for international shipments is:

3 – 7 business days

However, delivery times may vary depending on:

  • destination country
  • customs clearance procedures
  • courier network conditions
  • international holidays

The company cannot guarantee exact delivery dates once the shipment has been handed over to the courier.

7. Shipment Tracking

Once your order has been shipped, customers will receive a tracking number from the courier service.

Tracking allows customers to monitor the shipment status directly through the courier’s website.

Tracking updates are controlled by the courier provider and may take some time to appear after shipment dispatch.

8. Customs, Duties, and Import Regulations

International shipments may be subject to:

  • customs inspections
  • import duties or taxes
  • local regulatory restrictions

Customers are responsible for ensuring that herbal medicinal products can legally be imported into their country.

Any additional charges imposed by the destination country’s authorities, including customs duties or inspection fees, are the responsibility of the customer.

If customs authorities prevent delivery due to local regulations, the company cannot guarantee delivery or refund shipping costs.

9. Undeliverable or Refused Shipments

A shipment may be returned or refused if:

  • the shipping address is incorrect
  • the customer refuses delivery
  • customs regulations prevent import
  • the customer fails to comply with import requirements

In such cases:

  • shipping charges, export documentation costs, and courier handling fees cannot be refunded.

If the shipment is successfully returned to us, only the product value based on Ghana domestic pricing may be considered for refund in accordance with our Refund Policy.

10. Damaged Shipments

If a package arrives damaged, customers must report the issue within:

  • 24 hours for Ghana deliveries
  • 48 hours for international deliveries

Customers may be required to provide:

  • photos of the damaged package
  • photos of the product condition
  • order details and tracking number

Once verified, we may arrange a replacement or partial refund where applicable.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

If incorrect information is provided, this may result in:

  • delivery delays
  • returned shipments
  • additional courier charges

The company is not responsible for shipments lost or delayed due to incorrect addresses provided by the customer.

12. Contact for Shipping Support

If you have questions about shipping or need assistance tracking your order, please contact:

Email: support@coarmlc.com
Phone: +233 (0) 244-726-611

Please include your order number and tracking number when making inquiries.

If you want, I can also draft one more page that herbal exporters usually add but most businesses forget:

“International Buyers Agreement”

This single page can reduce 90% of refund disputes from foreign customers, especially from the US, UK, and EU.